Privacy Policy – Betting Exchange
At Betting Exchange, we respect your privacy and are committed to protecting the information you provide when using our website, mobile application, and related services.
This Privacy Policy explains what information may be collected, how it may be used, how it is protected, and the choices available to you. By accessing or using Betting Exchange, you acknowledge this Privacy Policy and its applicable terms.
1. Information We May Collect
Depending on how you use our services, we may collect the following categories of information.
Personal Information
This may include:
- Name
- Email address
- Mobile number
- Username and account details
- Information required for account verification
- Payment or transaction-related information
Technical Information
When you access the website or application, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Login and session information
- Website or application usage information
Transaction Information
Where applicable, we may maintain records relating to:
- Deposits and withdrawals
- Transaction status
- Account activity
- Relevant betting or platform activity
We collect only information that is reasonably required for operating, securing and improving the available services.
2. How We Use Your Information
Information may be used to:
- Create and manage your account
- Provide requested platform services
- Process supported transactions
- Verify account information where required
- Maintain website and application functionality
- Improve performance and user experience
- Respond to customer-support requests
- Detect suspicious, fraudulent or unauthorised activity
- Meet applicable legal or regulatory requirements
- Communicate important service updates
Where permitted, we may also use your information to provide relevant promotional communications. You may have options to manage certain marketing communications.
3. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration or disclosure.
Security measures may include:
- Encrypted data transmission
- Access controls
- Secure infrastructure
- Monitoring for suspicious activity
- Restricted access to sensitive information
However, no website, application or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.
4. Sharing of Information
Betting Exchange does not sell or rent personal information for monetary consideration.
Information may be shared with appropriate third parties when necessary to operate or protect the service, including:
- Payment and transaction service providers
- Technology and hosting providers
- Customer-support providers
- Security and fraud-prevention services
- Professional advisers where required
- Government authorities or law-enforcement agencies where legally required
Third parties receiving information may be subject to applicable confidentiality, security or contractual requirements.
5. Cookies and Similar Technologies
Betting Exchange may use cookies and similar technologies to support website functionality and understand how visitors interact with the platform.
Cookies may help with:
- Maintaining sessions
- Remembering preferences
- Improving website performance
- Understanding traffic and usage
- Supporting relevant website functionality
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
6. Payments and Financial Information
When you make a supported deposit or withdrawal, relevant transaction information may be processed by the applicable payment provider.
Depending on the available payment options, transactions may involve methods such as:
- UPI
- Bank transfers
- Digital payment services
- Other supported payment methods
Payment providers may have their own privacy policies and terms. Users should review the applicable information before completing a transaction.
7. Account and Login Security
You are responsible for protecting your Betting Exchange account.
You should:
- Use a strong and unique password
- Keep your login credentials private
- Never share your OTP or authentication code
- Avoid logging in through suspicious links
- Use only official Betting Exchange websites or applications
- Notify support if you suspect unauthorised account activity
Betting Exchange will not be responsible for unauthorised access resulting from credentials being voluntarily disclosed or inadequately protected by the user.
8. Data Retention
We may retain relevant information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, comply with applicable legal obligations, or fulfil other legitimate operational requirements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights concerning your personal information.
These may include the ability to:
- Request information about data held about you
- Request correction of inaccurate information
- Ask questions about how your information is processed
- Manage certain communications
- Request deletion where applicable and legally permitted
Requests may be subject to appropriate verification and applicable legal requirements.
10. Third-Party Websites and Services
The Betting Exchange platform may contain links to third-party websites, payment services or other external platforms.
These websites operate independently and may have their own privacy policies and data practices. Betting Exchange is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external service before providing personal information.
11. Children’s Privacy
Betting Exchange services are intended only for users who meet the applicable minimum-age requirements.
We do not knowingly seek to collect personal information from individuals who are below the applicable minimum age. If you believe that information belonging to an underage person has been provided to us, contact the appropriate support channel.
12. Responsible Use of Personal Information
Users should provide accurate information when creating or maintaining an account.
Do not provide another person’s personal information without appropriate authorisation. You should also avoid sharing sensitive information through unofficial communication channels.
For responsible participation information, visit our Responsible Gaming page.
13. Changes to This Privacy Policy
Betting Exchange may update this Privacy Policy when necessary to reflect changes to our services, technology, legal requirements or data practices.
When changes are made, the revised policy will be published on this page with an updated effective date where appropriate.
We encourage users to review this page periodically to remain informed about how information is handled.
14. Contact Us
If you have questions about this Privacy Policy, personal information or privacy-related concerns, you can contact Betting Exchange through the official Contact Us page.
When contacting support about a privacy matter, do not send your password, OTP, PIN or other unnecessary security credentials.
15. Consent
By accessing or using Betting Exchange services, you acknowledge that you have read and understood this Privacy Policy and agree to the applicable practices described here.
If you do not agree with the applicable privacy practices, you should discontinue use of the relevant services.